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Summary of Content

Learn how to:

  • Assess your online reputation score and leverage and optimize it.
  • Learn the standards of professional phone etiquette and how to turn prospects into booked patients.
  • Utilize key techniques to improving cross-sell and upsell ratios
  • Create and deliver the standards for luxury and quality service.
  • Create and maintain beautiful spaces for your clients to enjoy.
  • Consistently deliver a 5-Star patient consultation to treatment.
  • Turn challenging guests into loyal customers through service recovery.
  • Create a service-focused culture and how to strengthen your brand through talent acquisition and training.
  • Make your clients your #1 source of referrals.

5-Star Patient Experience

  • Introduction to the 5-Star Patient Experience – Adam Tuttle
  • Your Online Presence and Digital Footprint – Erez Dayan
  • Phone Etiquette and Call Handling – Dylan Kemma
  • Doubling Booking Ratios: Improving the Patient Experience through Education & Preparation – Jon Hoffenberg
  • Providing Consistent Service – Gavin Chan
  • Delivering Consistent Service through Standards – George Poliyard
  • The Arrival Experience – Julianne Bates
  • From Patient Consult to Treatment – Kami Parsa
  • Service Recovery and Creating Special Moments – Aziza Ali
  • Creating a Service Culture – Jennifer Schmelter
  • How to Make Corey Your #1 Source of Referrals – Adam Tuttle

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