Summary of Content
Learn how to:
- Assess your online reputation score and leverage and optimize it.
- Learn the standards of professional phone etiquette and how to turn prospects into booked patients.
- Utilize key techniques to improving cross-sell and upsell ratios
- Create and deliver the standards for luxury and quality service.
- Create and maintain beautiful spaces for your clients to enjoy.
- Consistently deliver a 5-Star patient consultation to treatment.
- Turn challenging guests into loyal customers through service recovery.
- Create a service-focused culture and how to strengthen your brand through talent acquisition and training.
- Make your clients your #1 source of referrals.
5-Star Patient Experience
- Introduction to the 5-Star Patient Experience – Adam Tuttle
- Your Online Presence and Digital Footprint – Erez Dayan
- Phone Etiquette and Call Handling – Dylan Kemma
- Doubling Booking Ratios: Improving the Patient Experience through Education & Preparation – Jon Hoffenberg
- Providing Consistent Service – Gavin Chan
- Delivering Consistent Service through Standards – George Poliyard
- The Arrival Experience – Julianne Bates
- From Patient Consult to Treatment – Kami Parsa
- Service Recovery and Creating Special Moments – Aziza Ali
- Creating a Service Culture – Jennifer Schmelter
- How to Make Corey Your #1 Source of Referrals – Adam Tuttle